General Co., Ltd. (General) is a long-established company that manufactures and sells products related to office automation (OA). With the technologies for manufacturing carbon paper that it has cultivated over the years, General has been an original equipment manufacturer (OEM) for major electrical manufacturers. IS INDUSTRIES SDN. BHD. (ISI), the company's subsidiary in Malaysia, manufactures and sells thermal transfer ribbons and other OA-related products. JBIC provided loans for General to finance the business expansion of ISI.